Don’t let weak statements destroy your credibility. Here’s how to present yourself with authority and gain respect:

• Change “I don’t know” to “One thing I do know ...” Example: Replace “I don’t know if this program will survive” with “One thing I do know is that this program has the potential to cut costs and improve morale.”
• Use “I can” statements that describe what you’re capable of. Example: Replace “I can’t get that done by Friday” with “I can’t get that done by Friday. But I can give you a rough draft by 4:30 today and turn in the final report first thing Monday morning.”
• Answer “what if” questions. Some people use rhetorical questions as a shield or an excuse not to act. Offer solutions to avoid that trap. Example: Replace “What if the computers are still down tomorrow?” with “If the computers are still down, we’ll process the data manually.”
• Cut the qualifiers. Avoid words or phrases such as “maybe,” “perhaps” and “sort of.” You will sound more confident when you say what you will do. Example: Replace “I’ll try to take care of that” with “I will take care of that.”